📜 Terms of Service, SLA & Refund Policy

1. Nameplate Tiers: Free tier downloads include the Nirmitee attribution strip and 1 basic frame. Pro (₹99/mo) unlocks 3 business frames without attribution. VIP (₹199/mo) unlocks all 10+ frames and the metallic Golden Profile Ring.

2. Video Editing Delivery SLAs: Delivery countdowns (48 Hours ₹499, 24 Hours ₹999, 4 Hours ₹1,499, 1 Hour ₹1,999) commence after payment verification and submission of all required clips. Express 4-Hr and 1-Hr slots operate between 10:00 AM and 9:00 PM IST.

3. On-Site Shoot Booking Policy: The ₹999 shoot booking token is non-refundable, 100% credited toward the final shoot invoice, and eligible for 1 free reschedule with 48 hours advance notice.